Loading... Please wait...
Categories
Popular Brands
Our Newsletter
- Home
- Faq
Faq
FREQUENTLY ASKED QUESTIONS:
Q: Where is Mix Sales Online Shop located?
A: Sendai city, Japan
A: Sendai city, Japan
Q: What is the phone number of Mix Sales Online Shop?
A: +81-22-707-2289
A: +81-22-707-2289
Q: How do I pay for my order?
A: Currently, we accept Paypal, Credit cards and direct Bank Deposit.
A: Currently, we accept Paypal, Credit cards and direct Bank Deposit.
Q: From where does Mix Sales Online Shop ship my goods?
A: Depending on available stock at the time of your order, we will ship your order from Sendai, UK, USA, Finland, Hongkong, Singapore or Taiwan.
Q: I live in Japan, do I have to pay import tax or custom duty?
A: Yes you will be responsible for any tax or custom duty associated with your order.
Q: Do you offer warranty on your products?
A: Yes we offer One Year Seller Warranty on all items in our shop.
Q: Howlong does it take to deliver an order?
A: Normally it takes 1-3 business days to deliver an order.
A: Depending on available stock at the time of your order, we will ship your order from Sendai, UK, USA, Finland, Hongkong, Singapore or Taiwan.
Q: I live in Japan, do I have to pay import tax or custom duty?
A: Yes you will be responsible for any tax or custom duty associated with your order.
Q: Do you offer warranty on your products?
A: Yes we offer One Year Seller Warranty on all items in our shop.
Q: Howlong does it take to deliver an order?
A: Normally it takes 1-3 business days to deliver an order.
Q: When will my order ship out?
A: All Orders are shipped within 1-2 working days of receiving payment.
Q: Can I track my order?
A: Yes you can. A tracking number will be provided through email correspondence once your order ships from our warehouse.
Q: Does this phone come with a SIM card?
A: This phone does not come with a SIM card. All our phones come SIM Free. You will need to use a SIM card provided you by your carrier.
Q: Can I use the charger in my country?
A: We will provide you with a compartible charger adapter for free with your order.
Q: Will the phone I purchase work in my country?
A: If it supports the network bands in your country, then it will work. Check or email us to make sure it supports network bands in your country.
A: All Orders are shipped within 1-2 working days of receiving payment.
Q: Can I track my order?
A: Yes you can. A tracking number will be provided through email correspondence once your order ships from our warehouse.
Q: Does this phone come with a SIM card?
A: This phone does not come with a SIM card. All our phones come SIM Free. You will need to use a SIM card provided you by your carrier.
Q: Can I use the charger in my country?
A: We will provide you with a compartible charger adapter for free with your order.
Q: Will the phone I purchase work in my country?
A: If it supports the network bands in your country, then it will work. Check or email us to make sure it supports network bands in your country.
Q: Can I update the iphones you sell with itunes?
A: Ofcourse yes, We sell Brand New Genuine Never-locked Apple iphones. There will be no issues updating with itunes.
Q: What is your return Policy?
Q: What is your return Policy?
A: 14 days Return Policy - Item must be in original condition.
Q: What currency does Mix Sales Online Shop accept?
A: We accept payment in US Dollar, Euro, Pound, Australian Dollar and Japanese Yen. To shop in Japanese Yen, visit
http://www.mix-sales.com
Q: Can I order by phone, fax or other method?
A: No, we will only accept secure transactions through our website to protect your personal information and ensure security.
Q: Is it safe to order through Mix Sales Online Shop?
A: Yes Mix Sales Online Shop`s website is security certified. Click the SSL seals on our website to verify. This means your information is securely handled by us in a confidential manner. All information you provide us is being protected & encrypted during payment processing.
Q: What is the charge for Shipping & Tax?
A: All items in our shop ship free within Japan and selected countries. You`ll pay a sales tax only if you live in the same state as our warehouse.
Q: What does the term Sim Free and Unlocked mean?
A: SIM Free: This means that your phone purchase does not include a SIM card
Unlocked: This means that the phone is not locked to any particular phone service provider. Before you make a decision to purchase a particular phone, please make sure that the frequency of your mobile phone network is compatible with the phone you wish to purchase. There is no commitment to any minimum term contract to purchase our phones.
Q: What currency does Mix Sales Online Shop accept?
A: We accept payment in US Dollar, Euro, Pound, Australian Dollar and Japanese Yen. To shop in Japanese Yen, visit
http://www.mix-sales.com
Q: Can I order by phone, fax or other method?
A: No, we will only accept secure transactions through our website to protect your personal information and ensure security.
Q: Is it safe to order through Mix Sales Online Shop?
A: Yes Mix Sales Online Shop`s website is security certified. Click the SSL seals on our website to verify. This means your information is securely handled by us in a confidential manner. All information you provide us is being protected & encrypted during payment processing.
Q: What is the charge for Shipping & Tax?
A: All items in our shop ship free within Japan and selected countries. You`ll pay a sales tax only if you live in the same state as our warehouse.
Q: What does the term Sim Free and Unlocked mean?
A: SIM Free: This means that your phone purchase does not include a SIM card
Unlocked: This means that the phone is not locked to any particular phone service provider. Before you make a decision to purchase a particular phone, please make sure that the frequency of your mobile phone network is compatible with the phone you wish to purchase. There is no commitment to any minimum term contract to purchase our phones.